Last updated: [Feb 05, 2026]
Quince Studio (“Quince”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our websites, apps, software, and services.
We believe privacy should be simple: we collect only what we need to provide, secure, and improve our services.
Information We Collect
We may collect information needed to operate our services, such as:
- Account or sign-in information
- App usage information, such as feature usage, onboarding progress, keyboard setup progress, purchase events, and error events
- Device and app information, such as app version, device type, operating system, and diagnostics
- Purchase and subscription information, such as plan type, purchase status, renewal status, restore status, cancellation status, or refund status
- A pseudonymous internal user ID used to understand app usage and improve the service
Text and User Content
For products such as FixT, text may be processed only when needed to provide the feature you request.
This may include text you choose to fix, improve, rewrite, translate, or adjust with a tone feature.
Custom tones you create may be stored so the app can remember and apply them for you.
You retain ownership of your content.
Except when needed to provide the feature you request, we do not collect, sell, or share your typed text, prompts, revised text, translations, custom tone content, or personal writing content for advertising, resale, unrelated model training, or any unrelated purpose.
Analytics
We may use analytics tools, including Google Firebase and Google Analytics, to understand how our apps are used and to improve performance, reliability, and user experience.
These tools may receive app usage events, session information, device/app information, purchase or subscription status, and a pseudonymous internal user ID.
We do not send typed text, revised text, prompts, translation content, custom tone content, or personal writing content to analytics services.
How We Use Information
We use information to:
- Provide and operate our services
- Improve app performance and reliability
- Understand which features are useful
- Improve onboarding, keyboard setup, and user experience
- Process purchases, subscriptions, refunds, and account status
- Detect errors, abuse, fraud, or misuse
- Comply with legal obligations
Third-Party Services
We may use third-party services to help us operate, analyze, secure, or improve our services.
These may include hosting providers, analytics providers, payment processors, app store platforms, infrastructure providers, and AI service providers.
These providers are allowed to use information only as needed to provide services to us.
Payments and Subscriptions
Purchases and subscriptions may be processed through platforms such as Apple App Store or Google Play.
We may receive limited information about purchase status, subscription status, renewals, cancellations, restores, or refunds so we can provide the correct plan or service access.
Data Sharing
We do not sell your personal information.
We may share limited information only when necessary to operate, secure, analyze, or improve our services, process payments, comply with legal obligations, prevent fraud, or protect our rights.
Data Retention
We keep information only as long as reasonably necessary to provide our services, improve our products, comply with legal obligations, resolve disputes, prevent abuse, or enforce our agreements.
Custom tones may be retained while your account or feature access remains active, unless deleted or removed according to available product controls or privacy requests.
Data Security
We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, or disclosure.
No system is completely secure, but we work to protect your information responsibly.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or request a copy of your personal information.
To make a privacy request, contact us at:
contact@quincestudio.com
Children’s Privacy
Our services are not intended for children under 13, or the minimum legal age required in your jurisdiction.
We do not knowingly collect personal information from children below the required age.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we do, we will update the “Last updated” date above.
Contact
If you have questions about this Privacy Policy, contact us at:
contact@quincestudio.com